Returns/Exchanges

Returns/Exchanges will only be accepted within 30 days of the delivered date. Exceptions for International/Deployed addresses only. 

 

*For all social media users, please be aware that DM’s are not a valid form of customer service requests. 

 

To be eligible for a return, products must be unworn/unwashed with tags in their original NFQ packaging. All valid returns will be honored with an in-store credit code only. Once your return/exchange has reached our warehouse facility, please allow 2-3 business days for processing

 

If you received an incorrect/defective item, please e-mail us at nfqcustomerservice@gmail.com and follow the steps for our return process. Defective items will be provided with a full refund issued to the method of payment used during checkout. For incorrectly received items, you will be given the option between in-store credit or a full refund. 

 

ALL GIFT CARD/ACCESSORY SALES ARE FINAL. (EXAMPLE: HATS, SOCKS, ETC.)