NFQ's return and exchange policy enforces the acceptance of products within 30 days of the delivered date with the exception of International/Deployed addresses. Products must be unworn/unwashed with tags in their original packaging; all valid returns/exchanges will be issued in the form of store credit. All returns will be charged a 10% restocking fee.
In the event that you received a defective item; please email firstname.lastname@example.org with a clear photo of your packing slip as well as the defect on the garment for assessment. Approval will result in a refund issued to the method of payment used during checkout or store credit.
Once your return/exchange has reached our warehouse facility, please allow for 3-5 business days for processing.
*Gift cards & accessories are final sale (ex; hats, socks, bands, flags, shaker bottles, belts, patches, gym bags)
All exchanges are subject to availability in our warehouse facilities. If requesting an exchange, please choose the reason and then it will guide you through the process of choosing another size or item. If the requested item is no longer available in our warehouse, we will issue store credit for the value of the item.
Reasons for NOT approving a return request may be due to:
-Removal of tags
-Odor of any kind including detergent or deodorant
-Product issues (stains, cuts, tears, or any damage to the product)
-Dog hair or excessive lint
-Attempt to return accessory item
Your item is only considered defective if:
-It was RECEIVED with an issue (fraying, tearing, staining, or discoloration)
-Once your item has been washed or worn it does not qualify as defective
-All defective items must be sent back to our facilities within 15 days of receiving
-Normal wear and tear will not be considered as defective
- Any scratches/markings due to physical activity
- Fraying due to washing/physical activity
Received an incorrect item?
-Please email a clear photo of the incorrectly received item as well as your packing slip to email@example.com. We will send you a prepaid label to return the incorrectly received item. Once your product is received at our warehouse facilities, we can either resend the product (if in stock) or issue a refund/store credit for the item.
-If the incorrectly received item is washed or worn in any way, we will not be able to accept the item.
If you have received an incorrect or defective item, you will have 15 days from the date of delivery to initiate the return process. After 15 days your product will not be accepted.
FOR ALL FURTHER QUESTIONS/REQUESTS PLEASE REACH OUT TO NFQ CUSTOMER SUPPORT AT SUPPORT@NEVERFXCKINGQUIT.COM