Frequently Asked Questions
How long does it take from ordering to delivery?
Please allow 3-5 business days for processing and packaging once the order is confirmed. Shipping times depend on the shipping option you choose at checkout. Please allow 5-7 business days for overseas shipping.
I'd like to cancel my order, how do I go about this?
We currently do not accept returns or cancellation unless the product received is damaged/defective. If you order the incorrect size, most times we will not accept returns.
I entered the wrong address when ordering, can I fix this?
Please understand entering the correct information when placing an order is the customers responsibility. Due to the current manpower, we do NOT have the capability of correcting all addresses for incorrect orders.
How long does it take for pre-orders to be delivered?
Pre-orders are dependent on each product. Usually production for pre-orders will take anywhere from 15-25 business days. Once we receive the product, we will then package and fulfill your order. Please allow 2-3 business days for stateside shipping, and 5-7 business days for overseas shipping.
What is Klarna?
Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience.
How do I pay in 4 interest-free installments?
Select 4 interest-free installments to split your purchase into four equal payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase.
Is there a fee to use 4 interest-free installments?
There are no fees when you follow the payment schedule.
How do I contact Klarna?
You can reach Klarna’s Customer Service team by phone at 844-4KLARNA between Monday-Friday 8am-6pm EST. You can also chat Klarna 24/7 when you log into the Klarna App.
For any other questions, please email - email@example.com